Terms & Conditions

1. About us

We are Leighton Vans Limited (trading as Leighton Vans and LV Parts), a company registered in England and Wales under company number 06597500. Our registered office is at Unit 1 Dodds Close, Rotherham, South Yorkshire, United Kingdom, S60 1BX. Our VAT number is 875 4900 92.

2. How to Contact Us

You can contact us via our website or by calling us on 0114 312 3795.

3. These Terms

• These Terms apply to any purchases you make with us, including via our website, telephone and on-premises Orders. Please read these Terms carefully as they set out important information about your and our rights and obligations. Any Order you place with us will be subject to these Terms.
• For the purposes of these Terms, you are a Consumer if you are buying Goods and/or Services from us as an individual for purposes wholly or mainly outside your trade, business, craft or profession. You are a Business Customer if you are buying Goods and/or Services from us for purposes relating to your trade, business, craft or profession. Some Terms only apply to you if you are a Consumer and other Terms only apply to you if you are a Business Customer, so please read these Terms carefully.
• Any reference to 'we', 'us' or 'our' in these Terms is to Leighton Vans Limited or any other company in common ownership, and any reference to 'you' or 'your' is to the person placing an Order.
• You must be at least 18 years old to place an Order with us. If you are a Business Customer placing an Order on behalf of a business, you confirm that you have authority to place such Order for and on behalf of that business.
• We may make changes to these Terms at any time and we will endeavour to give you reasonable notice regarding any change we make.
• Please retain a copy of these Terms and any other documents we give to you. We will not save or file a copy for you.
• Nothing in these Terms shall affect the statutory rights of Consumers.

4. Orders

Please check your Order carefully to ensure the details are accurate.

For Orders placed on our website, we will send you an acknowledgement email to let you know that we have received your Order. This does not mean that your Order has been accepted by us. Your Order is an offer to buy Goods and/or Services from us on these Terms. Acceptance of your Order by us will take place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these Terms.

For Orders placed over the telephone or on-premises, equivalent acknowledgement and acceptance steps apply, with acceptance taking place when we send you a written or signed order confirmation.

Any Order, however made, must be paid for in full in cleared funds before we will confirm acceptance of that Order. If we do not accept your Order — for example, because we are unable to take payment, what you have ordered is unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the Goods and/or Services — we will contact you using the details you provided. We have the right to reject an Order for any reason.

5. Availability

All Orders are subject to availability. We cannot guarantee that any Goods or Services will be available at any given time. In certain circumstances beyond our reasonable control, we may need to stop supplying certain Goods or Services. If this happens and it affects your Order, we will notify you, cancel your Order and provide you with a refund of any advance payments made for affected Services not yet provided and a full refund (including any delivery costs) for affected Goods not yet delivered.

6. Making Changes to your Order

If you would like to make changes to your Order, please contact us as soon as possible and we will let you know if we can accommodate the change. We reserve the right to refuse any changes to your Order.

7. Descriptions of our Goods and Services

Descriptions of our Goods and Services are set out in our marketing materials. Any samples, drawings, pictures, descriptive matter or advertising are produced for the sole purpose of giving an approximate idea of the Goods and Services referred to in them. While every effort is made to ensure these descriptions are accurate, we cannot guarantee the Goods and/or Services you receive will match the descriptions exactly.

8. Roadworthy Used Vehicles

This clause applies to Consumers. Nothing in these Terms affects your statutory rights. The vehicle is supplied as roadworthy at the date of delivery. Prior to placing the Order you shall be given the opportunity to examine the vehicle and you shall be notified of any material defects. You are deemed to accept any defects that are, or ought to be, obvious upon examination of the used vehicle, as well as any defects that we specifically draw to your attention.

9. Delivery of Goods

We will deliver the Goods to the address you specified when you placed your Order. In this context delivery includes collection from Our Premises. Delivery will take place at any time after we notify you that the Goods are ready.

If you are a Consumer, delivery is completed once your Goods are delivered to you, or you collect the Goods from us. If you fail to take delivery, our courier will attempt redelivery in accordance with their terms; if further attempts are unsuccessful the Goods shall be returned to us. Please examine the Goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as possible.

If you are a Business Customer, delivery is complete once the courier collects the Goods or, if you are to collect the Goods, we notify you that the Goods are ready for collection.

Once your Order has been delivered, the risk in the Goods passes to you. Title or ownership of the Goods passes to you once you have paid for them in full, or for Business Customers in accordance with clause 16.

10. Delivery Dates and Costs

You will be given available delivery options to choose from when you place your Order. Any delivery dates quoted are approximate only, and time of delivery shall not be of the essence. We shall not be liable for any delivery delay caused by a Force Majeure Event or your failure to provide adequate delivery instructions. If we fail to deliver the Goods within 15 Business Days of the estimated date of delivery, you may by written notice make time of the essence; if we then fail to deliver within 7 days, the contract may be cancelled at the option of either party and any deposit refunded in full but without interest.

11. Services

We will use reasonable endeavours to provide the Services at the time(s) and date(s) specified in the Order, but completion dates shall not be of the essence. Some of the Services we offer may carry an element of risk to you or your vehicle and these will be highlighted to you when you place your Order. By requesting that we carry out these Services, you accept the risk associated with them and agree that we shall have no liability to you in respect of such risks.

12. Use Restrictions

If you are a Consumer, any Goods or Services are provided to you for your domestic and personal use only. If you are a Business Customer, any Goods and Services are provided to you for Business Use.

13. Price

The prices for the Goods and/or Services are set out in your Order. All prices are in pounds sterling (£ GBP) and are exclusive of VAT and delivery charges, which will be shown separately in your Order. Prices may change at any time; if you are a Consumer, such changes will not affect existing Orders (except in the case of a pricing error as set out below). If there has been a pricing error that affects your Order, we will try to contact you and give you the option to re-confirm your Order at the correct price or to cancel it.

14. Part-exchange

We may consider accepting a used vehicle in part-exchange of the Goods, but we are not obliged to do so. Any part exchange allowances must be confirmed in writing by us and agreed by you. We shall deduct the part exchange allowance from the total cost of the Goods. Any vehicle you wish to sell in part exchange must be owned by and transferable by you and free from finance, unless we have agreed to settle the finance for you.

15. Invoicing and Payment

You must pay for any Goods you have ordered in full and cleared funds, or in accordance with any credit terms we have agreed with you in writing, before we deliver the Goods. If we have to order Goods from a Manufacturer, or where your Order includes Services, we may require you to pay a deposit. Invoices are payable upon receipt and time for payment shall be of the essence.

16. Retention of Title

This clause only applies to Business Customers. If we provide you with Goods or Services on credit terms we shall retain title in the Goods, and have a lien over the Goods or property provided for the purposes of performing the Services, until we receive payment in full. Until title has passed, you shall store the Goods separately, keep them identifiable as our property, maintain them in satisfactory condition and insured, and notify us immediately if you become subject to an Insolvency Event.

17. Consumer Cancellation Rights

This clause only applies to Consumers. If you placed your Order online or via the telephone, you have the right to change your mind and cancel: in respect of Goods, you have 14 days from the delivery date; in respect of Services, you have 14 days from the date of your Order confirmation. You do not have the right to cancel any bespoke or personalised Goods, and you lose your right to cancel if you remove or break any protective seal or packaging, or if you requested that we start performing the Services during the cancellation period and they are fully performed. If you cancel your Order for Goods, you must return them within 14 days of notifying us, in a new and unused condition.

18. Faulty Goods or Services – Consumers

This clause only applies to Consumers. Any Goods we provide to you must be as described, fit for purpose and of satisfactory quality. Any Services must be provided with reasonable care and skill. During the expected lifespan of any Goods you have purchased, you are entitled to the following:

Timeframe	Your right
Up to 30 days	If your Goods are faulty, you can get an immediate refund.
Up to six months	If the Goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to six years	If the Goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For more detailed information visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

19. Faulty Goods or Services – Business Customers

We warrant that any Goods you purchase will, at the date of delivery, conform in all material respects to their descriptions in the Order, be free from material defects in design, material and workmanship, and be of satisfactory quality. We warrant that any Services will be performed with reasonable care and skill and be free from material defects at the time the Services are completed. Subject to you complying with your obligations, we will (at our option) repair, replace or refund any non-conforming Goods, or remedy, re-perform or refund any non-conforming Services. Except as set out in this clause, all warranties and conditions implied by statute, common law or otherwise are excluded to the extent permitted by law.

20. Events beyond our Control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control (a Force Majeure Event). If the Force Majeure Event continues for 3 months, we may terminate the contract by giving 30 days' written notice to you.

21. Our Liability to Consumers

This clause only applies to Consumers. If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. We are not liable for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

22. Our Liability to Business Customers

This clause only applies to Business Customers. Subject to the below, our liability under or in connection with these Terms will not exceed the amount of your Order. We will not be liable for consequential, indirect or special losses, or for loss of profit, data, software, use, opportunity, savings or harm to reputation or goodwill. Nothing in these Terms will limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other losses which cannot be excluded or limited by law.

23. Intellectual Property Rights

All Intellectual Property Rights in or arising out of the LV Parts or the Services (other than rights in any materials provided by you) shall be owned by us or our licensors. You shall not copy, reverse engineer, modify, adapt, distribute, disclose or otherwise use any of our Intellectual Property Rights without our prior written consent.

24. Your Information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

25. No Third Party Rights

No one other than us or you has any right to enforce any of these Terms.

26. Complaints

If you are unhappy with us or the Goods or Services we have provided to you, please contact us at info@leightonvans.co.uk.

27. Notice

When you contact us, or we contact you (other than general communication), all communications shall be in writing and in English, signed by or on behalf of the party sending the communication (except for email and online contact), and sent to the relevant party at the address set out in the Order.

28. Governing Law and Jurisdiction

If you are a Consumer, the laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. If you are a Business Customer, these Terms and any dispute or claim arising out of or in connection with them will be governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.

29. General Terms

You are not allowed to transfer your rights under these Terms to anyone without our prior written consent. We may transfer our rights under these Terms to another business, but we will notify you and make sure your rights are not adversely affected. If any provision of these Terms is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision will not be affected.

Definitions

Term	Meaning
Business Customer	Has the meaning given to that term in clause 3.
Business Day	A day other than a Saturday, Sunday or public holiday in England.
Business Use	Acting for purposes relating to the Business Customer's trade, business, craft or profession.
Consumer	Has the meaning given in section 2(3) of the Consumer Rights Act 2015.
Force Majeure Event	An event, circumstance or cause beyond our control.
Goods	The goods (or any part of them), including LV Parts, Manufacturer parts, Vans (whether new or used) and merchandise as set out in the Order.
Insolvency Event	Any step or action in connection with your entering administration, provisional liquidation or any composition or arrangement with your creditors, or any analogous procedure in another jurisdiction.
Intellectual Property Rights	Patents, rights to inventions, copyright and related rights, trade marks, business and domain names, rights in designs, and all other intellectual property rights, whether registered or unregistered, anywhere in the world.
LV Parts	Any Goods produced by or on behalf of us.
Manufacturer	A person or firm, not being us, that produces or supplies goods which are incorporated into the Goods or used to provide the Services.
Order	Your order for the Goods or Services, as set out in the order form, your written acceptance of our quotation, or overleaf as the case may be.
Our Premises	Unit 1 Dodds Close, Rotherham, South Yorkshire, United Kingdom, S60 1BX.
Services	The services supplied by us to you as set out in the Order, including virtual dash installation, audio system upgrades, vehicle tracking system installation, tow bar fitting, pop-top installation, window tinting and ride height adjustments.