In the unlikely event you receive your order and you find it is not what you ordered, defective or different to the quantity stated on your order then get in touch with us as soon as possible, Leighton Vans will, at its own discretion replace/reimburse any defective or missing goods so long as the goods reach us in its original condition.
When you return goods if you include a cover note to say who it is from and an invoice number for our reference this will help with processing your return promptly.
It’s ideal if you could get a proof of delivery as well just in case your parcel gets lost. If the items being returned are heavy/over sized freight then please contact us so we can arrange for our courier to collect the goods.
When you receive your parcel please inspect that it has arrived to you in good condition.
If it is damaged and you do not sign for it damaged we will not have any rights to make a claim- and therefore unable to help you.
If upon opening goods you find out that they appear to have been damaged during transit then you must notify us by 5pm the next working day.
In this case please keep all packaging as it may need to be inspected and please take photos.
If you have any further questions then don’t hesitate to ask, you can do this via e-mail via. firstname.lastname@example.org